How To Build An Online Consultation App For Your Business?
Online Consultation can be defined as the process of using digital technologies and the internet in such a manner that the people separated by hundreds, if not, thousands of kilometers geographically, can come together and discuss or consult on matters of importance to them.
Now, with the rapid and widespread popularity of the internet, smartphone, and its app environment, online consultation has come to the masses.
Features an online business consultation app should have:
- The design should be a reflection of the business. Following a template, though easier, will very likely result in unsatisfactory results. The design should, at a glance, tell the user what it is all about.
- State the purpose, share the Context. It should provide precise and readable information that lets the user know what the app is about and what services are offered. If possible, share the context, i.e. why the app and the consultation services are being provided.
- Simple, secure. The interface should allow the user to log in and create user accounts, simply and effectively. Preferably, the ability to login using their already existing accounts at known, secure sites like Google, Facebook, etc. User security should be first and foremost.
- Real-time one-to-one video conferencing ability. This is a must, either with in-house video chat apps or by being integrated into popular ones like Zoom, Google Meet, Jitsi, etc.
- Real-time chat facility. The ability of the customer to reach out and chat with the consultants at any time should be a priority.
- Screencast and video conferencing ability. Screencast, or the ability to share what is happening on a screen with multiple people, can be used to teach or share new services or products with existing customers. Video Conferencing becomes useful when clients need to consult with multiple specialists.
- Last but not least is the ability to transfer digital documents in a secure manner.
If all this sounds daunting, Jaivam Life, a digital transformation company with highly skilled designers and engineers with considerable real-world experience in both web and mobile-based applications, can assist you in every way possible.